Refund policy

Return & Refund Policy

At DRMNLS, we want you to love every purchase. If something isn't right, we're here to help.

Returns

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, your item must be:

  • Unused
  • In its original packaging
  • In resalable condition
  • Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product.

Non-Returnable Items

Due to hygiene and quality assurance standards, the following items cannot be returned or exchanged:

  • Opened or used nail products
  • Opened nail charms or crystals
  • Opened gels, acrylics, or liquids
  • Used nail tools
  • Clearance or Final Sale items
  • Gift cards

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing admin@drmnls.com with:

  • Your order number
  • Photos of the item(s)
  • Photos of the shipping box and packaging

Once reviewed, we'll gladly send a replacement or issue a refund at no additional cost.

Refunds

After your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable.

Exchanges

If you'd like a different item, we recommend placing a new order once your return has been approved.

Exchanges are available only for damaged or defective merchandise.

Order Cancellations

Orders may be canceled within 2 hours of purchase, provided they have not entered processing or shipping.

Once an order has been processed or shipped, it cannot be canceled.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery times are determined by the shipping carrier.

If your tracking information shows your package as Delivered but you cannot locate it, please contact the shipping carrier first and check with household members or neighbors.

DRMNLS is not responsible for lost or stolen packages after confirmed delivery by the shipping carrier.

We are also not responsible for shipping delays caused by weather, carrier delays, holidays, or incorrect shipping addresses entered during checkout.

Contact Us

If you have any questions regarding your order or this policy, we're happy to help.

Email: admin@drmnls.com