Shipping policy

Shipping Policy

Thank you for shopping with DRMNLS! We're committed to getting your order to you quickly and securely.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

During product launches, sales, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Free U.S. Shipping is available on qualifying orders of $75 or more (before taxes and after discounts).

Estimated Delivery Times

After your order ships, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: Available at checkout (when offered)

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number so you can follow your package every step of the way.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

DRMNLS is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately at admin@drmnls.com. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, DRMNLS is not responsible for lost or stolen packages.

If your package is marked as delivered but cannot be located, please:

  • Verify your shipping address.
  • Check around your delivery location.
  • Ask household members or neighbors if they accepted the package.
  • Contact the shipping carrier to file a claim.

We're happy to assist you with the claim process whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging

We'll review your claim and work quickly to make it right.

International Shipping

At this time, DRMNLS ships within the United States only.

We look forward to expanding internationally in the future.

Questions?

If you have any questions about your order or shipping, we'd love to help.

Email: admin@drmnls.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST